Distributed Cache service won’t start / stuck / erroring

The Cache with 1,000 names AKA the SharePoint Distributed Cache AKA Hell

  1. If you ever have a problem with your Distributed cache | Windows App Faric 1.0 or 1.1 | Cache Cluster | Windows Fabric Host Service | App Fabric Caching Service | SPDistributedCacheServiceInstance | Velocity Cache | DataCacheFactory | DistributedViewStateCache | AFCacheClusterConfiguration | SPDistributedCacheService | CacheHost | AppFabricCachingService | FeedCacheService | FeedCacheClient | SPDistributedCacheClusterInfoManager | CacheClusterConfig and yes I am missing at least a couple more! Or, because of one of these, your having trouble with your News Feeds, Can’t Start or stuck starting your distributed cache in central admin, and or you’re getting one of the 600 other errors that can be caused by this giant pain in the ass that doesn’t know how to start itself, update it’s own registry keys, config files, or even garbage collect itself without hand holding from you the frustrated admin, then use the resources below.  Many have written on this topic and I wouldn’t have gotten far without them.  Below are just some of the errors you might be seeing and further below that is a host of good info on how to resolve it.

  2. Potential Errors (there are a bunch more not listed here)
    1. Add-SPDistributedCacheServiceInstance
    2. Add-SPDistributedCacheServiceInstance : Cannot start service AppFabricCachingService on computer ‘.’.

      At line:1 char:1

      + Add-SPDistributedCacheServiceInstance

      + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

      + CategoryInfo : InvalidData: (Microsoft.ShareServiceInstance:SPCmdletAddDistServiceInstance) [Add-SPDistributedCacheServiceInstance], InvalidOperationException+ FullyQualifiedErrorId : Microsoft.SharePoint.PowerShell.SPCmdletAddDistributedCacheServiceInstance

    3. Unexpected Exception in SPDistributedCachePointerWrapper::InitializeDataCacheFactory for usage ‘DistributedViewStateCache’ – Exception ‘Microsoft.ApplicationServer.Caching.DataCacheException: ErrorCode:SubStatus:The request timed out.. Additional Information : The client was trying to communicate with the server : at Microsoft.ApplicationServer.Caching.DataCache.ThrowException(ResponseBody respBody, RequestBody reqBody) at Microsoft.ApplicationServer.Caching.DataCacheFactory.GetCacheProperties(RequestBody request, IClientChannel channel) at Microsoft.ApplicationServer.Caching.DataCacheFactory.GetCache(String cacheName) at Microsoft.SharePoint.DistributedCaching.SPDistributedCachePointerWrapper.InitializeDataCacheFactory()
    4. Import-AFCacheClusterConfiguration : ErrorCode<ERRCAdmin001>:SubStatus<ES0001>:Hosts are already running in the


      At line:1 char:1

      + Import-AFCacheClusterConfiguration C:file.txt

      + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

      + CategoryInfo : NotSpecified: (:) [Import-AFCacheClusterConfiguration], DataCacheException

      + FullyQualifiedErrorId : ERRCAdmin001,Microsoft.ApplicationServer.Caching.Commands.ImportAFCacheClusterConfigurationCommand

    5. ErrorCode<ERRCAdmin010>:SubStatus<ES0001>:Specified host is not present in cluster
    6. Unexpected exception in FeedCacheService.IsRepopulationNeeded: Communications with the cache cluster has experienced a delay past the timeout value,please increase the RequestTimeout of the client..
    7. Start-CacheHost : Cannot start service AppFabricCachingService on computer ‘server01’.

      At line:1 char:2

      + Start-CacheHost

      + ~~~~~~~~~~~~~~~

      + CategoryInfo : NotSpecified: (:) [Start-AFCacheHost], InvalidOperationException

      + FullyQualifiedErrorId : System.InvalidOperationException,Microsoft.ApplicationServer.Caching.Commands.StartAFCacheHostCommand

    8. The Execute method of job definition Microsoft.Office.Server.UserProfiles.LMTRepopulationJob (ID 324cb0b8-409b-470c-8cfc-11c4949dbacb) threw an exception. More information is included below.
    9. Unexpected exception in FeedCacheService.IsRepopulationNeeded: Unable to create a DataCache. SPDistributedCache is probably down..
    10. : ErrorCode:SubStatus:Failed to connect to hosts in the cluster
    11. Get-CacheHost : ErrorCode:SubStatus:Error while loading the provider “SPDistributedCacheClusterProvider”. Check HKEY_LOCAL_MACHINE -> SOFTWARE\Microsoft\AppFabric\V1.0\Providers\AppFabricCaching -> SPDistributedCacheClusterProvider
    12. Add-SPDistributedCacheServiceInstance : ErrorCode:SubStatus:TCP port 22234 is already in use
    13. Error – Remove-SPDistributedCacheServiceInstance : cacheHostInfo is null
    14. Security token ‘0e.t|xxxx_Default’ is found in the local cache, but it is expired. Returing Null..
    15. Unexpected error occurred in method ‘Put’ , usage ‘SPViewStateCache’ – Exception ‘Microsoft.ApplicationServer.Caching.DataCacheException:

      ErrorCode&lt;ERRCA0018&gt;:SubStatus&lt;ES0001&gt;:The request timed out.. Additional Information : The client was trying to communicate with the server : net.tcp://xxxxx:22233

      Unexpected error occurred in method ‘GetObject’ , usage ‘Distributed Logon Token Cache’ – Exception ‘Microsoft.ApplicationServer.Caching.DataCacheException: ErrorCode&lt;ERRCA0016&gt;:SubStatus&lt;ES0001&gt;:The connection was terminated, possibly due to server or network problems or serialized Object size is greater than MaxBufferSize on server. Result of the request is unknown.

    16. ErrorCode:SubStatus<ES0001>:Failed to connect to hosts in the cluster
  3. Articles and links about the problem and a bunch of different ways to solve different scenarios
    1. Manage the Distributed Cache service in SharePoint Server 2013 Cache Host Configuration Settings 
    2. Can’t Properly Set Up Distributed Cache Service 
    3. Distributed Cache needs ping | Habanero Consulting Group 
    4. Al’s Tech Tips: SharePoint 2013: Start-CacheHost : Cannot start service AppFabricCachingService on computer 
    5. SharePoint Event-ID 2137 and 6398 How to fix – ..:: I like SharePoint ::.. 
    6. Distributed Cache in SharePoint 2013 -“Unexpected exception in FeedCacheService.IsRepopulationNeeded: Cache cluster is down, restart the cache cluster and Retry.” | Sharepoint Tech Talk 
    7. Invalid provider and connection string read. SPDistributedCacheServiceInstance | SharePoint Journal: All about SharePoint 
    8. Fixing the AppFabric Cache Cluster in SharePoint 2013 | SharePoint MMMan 
    9. Andre van Haaften » Blog Archive » SharePoint distributed cache issues 
    10. Start-CacheHost : Cannot start service AppFabricCachingService on computer – Markus’ Blog 
    11. SharePoint 2013 Distributed Cache Logout issue: Resolved 
    12. Almond Labs Blog – Using PowerShell to Manage the Distributed Cache in SharePoint 2013 
    13. No-nos, Gotchas, Warnings, Best Practices, and Things to Remember for SharePoint 2013 Distributed Cache Service | Office 365 and SharePoint with Nik Patel 
    14. SharePoint Distributed Cache & Site Performance | Sharegate 
    15. Sharepoint Foundation 2013 Distributed Cache Not Working, Driving me nuts 
    16. Cluster Configuration Settings 
  4. The problem in central admin


  5. Cache Hosts Down


  6. How it should look

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